Workplace Pro, ControlNET's programming tool, is provided to you as part of your contract. This software is identical to the software your ControlNET engineer has used to program your entire control system. By utilizing this truly revolutionary system, your ControlNET engineer can make programming changes and download them to your site for the fastest response to your needs possible - utilizing the power of the Internet.

Online Assistance

With ControlNET's web based system technology, a qualified temperature control engineer will be happy to assist you in getting the most from your system while online with you. ControlNET engineers can view and effect changes to your system with your team of maintenance personnel directly from ControlNET's offices.

Electrical Installation

ControlNET uses ONLY licensed electrical contractors. Our licensed electrical installations are provided by highly experienced building control electricians with over 10 years of experience in the installation of control systems.

• 24-hour dispatched emergency service, seven days a week to our customers by six trained service technicians.
• All service technicians are trained in a variety of control systems, as well as mechanical and refrigeration systems to meet our customers' needs. Average of 21 years experience.

Service Agreements

Coverage may include but is not limited to the following:

• Quarterly preventative maintenance supporting all front end and field equipment to include:
  
  • Database diagnostics
  • Maintain database backup
  • Operational inspection of field cabinets
  • Operational inspection of primary PC workstation
  • Provide and load system software upgrades
• Quality assurance program.
• Provide technical assistance for system programs and strategies.
• Coordinate delivery of service.

In addition to the agreement described above, ControlNET will provide remote support via an internet connection to consist of technical support and operating parameter modification assistance.

On-Site

Included in a standard ControlNET proposal is an on-site training regiment with the facility operators. This training will include a site walk through and training on field equipment by our installation technician. In addition, a refresher training session shall be provided after the job is completed and you or your staff has had time to operate the system for a period of time.

Likewise, for future reference, all Tridium's Niagara literature shall be added to your server hard drive as well as on CD. Thin-Client technology will enable a ControlNET engineer to be online simultaneously with an operator to guide them through their questions and provide solutions. Remember that ControlNET wants to serve you as a partner, not just another vendor.

Off-Site

ControlNET encourages the owners to send a representative to Tridium Niagara end user training. We feel that to get the most out of your new system, this training is essential.

The Tridium Technical Certification program is provided for the most advanced users and programmers. After successful completion of the technical certification program, users leave with the ability to use the same programming suite of software used by ControlNET in the programming of the owner's building systems.